A customer noticed a damp area in the dirt at the rear of their property. Upon closer inspection, a broken water pipe was discovered. Because the customer is responsible for all water that flows through the meter, this mishap could be costly if not found within a timely manner. Customers should check for leaks periodically and learn how to turn the water off until the leak can be repaired.
At The House
Close the customer main line valve (clockwise) where the line enters the building.
At The Meter
Open the water meter box that is usually located near the curb or property line in front of the house. Turn the customer courtesy valve clockwise to shut off the water.
If you do you have a customer shut-off valve, please contact us.
At The Sink Or Toilet
Turn off the valve (clockwise) located underneath the fixture.