If you are an Owner
In order for a property owner to establish a water and/or sewer account, a completed new owner Application for Service and documentation showing titled ownership of the property are required.
For new owners of properties located within the High Country Tract of Oak Hills, Oro Grande, or Spring Valley Lake, please complete the following: Water and Sanitation Application for Service.
For new owners of properties located within Cedar Glen, Hacienda Heights, Morongo Valley, Oak Hills, or Pioneertown, please complete the following: Water Only Application for Service.
For new owners of properties located within Fawnskin, Green Valley Lake, Lytle Creek, or Searles Valley/Trona, please complete the following: Sanitation Only Application for Service. For new owners of properties located within Glen Helen, please complete the following: Sanitation Only Application for Glen Helen.
A property owner can request a stop service in the event of a sale, legal transfer, or foreclosure. A stop service will only cease the water consumption charges for the property. A stop service will not cease the water meter facility charges or the sewer charges. The property owner is responsible for any sewer, meter facility, and water consumption charges until the property transfers ownership.
If you are a Tenant
Tenants may be added to the bill at the owner’s request by completing the Owner Portion and the Tenant Portion of the Owner/Tenant Agreement. The forms must be filled out completely and submitted to the office along with a copy of a valid identification by mail, email, or in person. Please note that this action does not relieve the owner of charges if the tenant does not pay the bill. The agreement is provided as a courtesy for the owner and the tenant.
Upon a 24-hour notification that the tenant is vacating the premise, a service order will be issued to obtain a meter read for the closing bill. The tenant’s account will be closed and automatically reopened in the owner’s name.
Clean and Show (For Real Estate Agents)
For a fee, the Division will schedule temporary, 48-hour water service at a property for cleaning and/or inspection. This request is discretionary and not guaranteed. A request for Temporary Turn On/Off of Water needs to be filled out and submitted to the Division along with a copy of the agreement between the lending institution and the real estate agent.