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Customer Service – We’re Here to Help
Our Customer Service team is here to make your water and wastewater service simple and stress-free. We proudly serve residents and businesses throughout San Bernardino County with reliable, responsive support.
Need to start or stop service? Have a question about your bill? Need to update your account or get help with your service? We’ve got you covered. Our team is ready to assist and guide you every step of the way.
We’re committed to providing clear information, quick responses, and friendly service you can count on.
Our team can be reached by phone during business hours at 760-955-9885 or by email at customerservice@sdd.sbcounty.gov
Information
- Start/ Stop Water Service
- Reading Your Water Meter
- Billing Information
- How to Pay Your Bill
- How to Read Your Bill
- How to Read Your New Bill
- Updating Your Account Information
Hours of Operation
| Day | Hours |
|---|---|
| Monday | 8:00 a.m. – 4:00 p.m. |
| Tuesday | 8:00 a.m. – 4:00 p.m. |
| Wednesday | 8:00 a.m. – 4:00 p.m. |
| Thursday | 8:00 a.m. – 4:00 p.m. |
| Friday | 8:00 a.m. – 4:00 p.m. |
| Saturday | Closed |
| Sunday | Closed |
Locations
Main Office
Department of Public Works Special Districts
Water and Sanitation Division
222 W. Hospitality Lane, 2nd Floor
San Bernardino, CA 92415
Mailing Address
Special Districts Department
Water and Sanitation Division
PO Box 11969
San Bernardino, CA 92423
Satellite Office
High Desert GovernmentCenter
15900 Smoke Tree Street, 1st Floor
Hesperia, CA 92345